TERMS AND CONDITIONS FOR THE PROVISION OF TRAINING/CONSULTING SERVICES
1. Service
Shibaji Debnath (“Provider”) shall provide the Customer (“Client”) with trainers for the purpose of training in the use of computer software (the “Services”) and/or Personal Development / Soft Skills training. The Services are limited to training. It is not the trainer’s responsibility to write applications for the Clients during the training session or to become involved in discussions as to the suitability of the package.
2. Course Content
Highpoint must be notified of any special requirements a reasonable time before the course and in any event not later than 5 clear working days before the course. Additional requirements may incur additional costs.
3. Venue
The course will be held at the Clients premises. In the event that the training course is being held off-site, Shibaji Debnath undertakes to source a venue that is suitable as a training location and confirm the costs with the client before booking.
4. Insurance
The Client undertakes to procure that there is sufficient Employer’s Liability Insurance for training conducted on the Client’s premises.
5. Fees
Shibaji Debnath will provide the Services at the agreed rate as per the written quotation.
6. Settlement Fee
An invoice will be submitted after the course has taken place by post. All invoices are payable in full 14 days from the date of invoice.
7. Notification of Dissatisfaction
If, for any reason, the Client is not happy with the services Shibaji Debnath has provided, then the Client must notify Shibaji Debnath within three working days after the first date on which the service took place. If the Client fails to notify Highpoint within the aforementioned three working days, then the Client hereby agrees that the invoice is acceptable and payable in full. The Client may notify Shibaji Debnath of dissatisfaction by telephone, but this must be confirmed in writing.
8. Cancellation and Refund Policy
Once a booking form has been signed as confirmation of a booking, cancellation by the Client will be subject to the following terms, unless otherwise agreed in writing by Shibaji Debnath:
- 0–2 training sessions’ notice prior to the scheduled training—if the total course is paid one time in advance, then 50% of the total booking fee will be charged, plus any applicable disbursements.
- More than 3 training sessions’ notice – No refund will be provided, but rescheduling may be offered at Shibaji Debnath’s discretion.
7-Day Refund Window:
Clients are eligible for a refund only if a written cancellation request is submitted within 7 calendar days of the payment date and before the commencement of any training session. After this 7-day period, the payment becomes non-refundable and is considered final.
No Refunds After Training Begins:
Once a training session has commenced or the participant has attended any portion of the session, no refund will be issued under any circumstances. By signing the booking form and attending the training, the Client agrees to complete the entire course as scheduled.
9. Non-Solicitation of Trainers
The Client agrees that it shall not, for a period of one year from the date of the last course, solicit or entice away, either on its behalf or in conjunction with any other or on behalf of any other person, firm, or company, any trainer provided by Shibaji Debnath. If a trainer accepts full-time employment with the Client, a fee of 35% of the then annual market income (such rate to be decided upon by Shibaji Debnath at its absolute discretion) for a similarly qualified trainer will be payable. This will be invoiced by Shibaji Debnath forthwith, and payment will be due within 14 days.
